UX research can take so much of the guesswork out of the design process! But it’s easy to forget just how different people are and how their needs and preferences can vary. We can’t predict the needs of every user, but we shouldn’t expect different people using the product in roughly the same way. That’s how we end up with an incomplete, inaccurate, or simply wrong picture of our customers.

There is no shortage of accessibility checklists and guidelines. But accessibility isn’t a checklist. It doesn’t happen by accident. It’s a dedicated effort to include and consider and understand different needs of different users to make sure everyone can use our products successfully. That’s why we’ve teamed up with Michele A. Williams on a shiny new book around just that.

Meet Accessible UX Research, your guide to making UX research more inclusive of participants with different needs — from planning and recruiting to facilitation, asking better questions, avoiding bias, and building trust. Pre-order the book.

About The Book

The book isn’t a checklist for you to complete as a part of your accessibility work. It’s a practical guide to inclusive UX research, from start to finish. If you’ve ever felt unsure how to include disabled participants, or worried about “getting it wrong,” this book is for you. You’ll get clear, practical strategies to make your research more inclusive, effective, and reliable.

Inside, you’ll learn how to:

Plan research that includes disabled participants from the start,
Recruit participants with disabilities,
Facilitate sessions that work for a range of access needs,
Ask better questions and avoid unintentionally biased research methods,
Build trust and confidence in your team around accessibility and inclusion.

The book also challenges common assumptions about disability and urges readers to rethink what inclusion really means in UX research and beyond. Let’s move beyond compliance and start doing research that reflects the full diversity of your users. Whether you’re in industry or academia, this book gives you the tools — and the mindset — to make it happen.

High-quality hardcover. Written by Dr. Michele A. Williams. Cover art by Espen Brunborg. Print shipping in August 2025. eBook available for download later this summer. Pre-order the book.

Contents

Disability mindset: For inclusive research to succeed, we must first confront our mindset about disability, typically influenced by ableism.
Diversity of disability: Accessibility is not solely about blind screen reader users; disability categories help us unpack and process the diversity of disabled users.
Disability in the stages of UX research: Disabled participants can and should be part of every research phase — formative, prototype, and summative.
Recruiting disabled participants: Recruiting disabled participants is not always easy, but that simply means we need to learn strategies on where to look.
Designing your research: While our goal is to influence accessible products, our research execution must also be accessible.
Facilitating an accessible study: Preparation and communication with your participants can ensure your study logistics run smoothly.
Analyzing and reporting with accuracy and impact: How you communicate your findings is just as important as gathering them in the first place — so prepare to be a storyteller, educator, and advocate.
Disability in the UX research field: Inclusion isn’t just for research participants, it’s important for our colleagues as well, as explained by blind UX Researcher Dr. Cynthia Bennett.

Who This Book Is For

Whether a UX professional who conducts research in industry or academia, or more broadly part of an engineering, product, or design function, you’ll want to read this book if…

You have been tasked to improve accessibility of your product, but need to know where to start to facilitate this successfully.
You want to establish a culture for accessibility in your company, but not sure how to make it work.
You want to move from WCAG/EAA compliance to established accessibility practices and inclusion in research practices and beyond.
You want to improve your overall accessibility knowledge and be viewed as an Accessibility Specialist for your organization.

About the Author

Dr. Michele A. Williams is owner of M.A.W. Consulting, LLC - Making Accessibility Work. Her 20+ years of experience include influencing top tech companies as a Senior User Experience (UX) Researcher and Accessibility Specialist and obtaining a PhD in Human-Centered Computing focused on accessibility. An international speaker, published academic author, and patented inventor, she is passionate about educating and advising on technology that does not exclude disabled users.

Testimonials

“Accessible UX Research stands as a vital and necessary resource. In addressing disability at the User Experience Research layer, it helps to set an equal and equitable tone for products and features that resonates through the rest of the creation process. The book provides a solid framework for all aspects of conducting research efforts, including not only process considerations, but also importantly the mindset required to approach the work.

This is the book I wish I had when I was first getting started with my accessibility journey. It is a gift, and I feel so fortunate that Michele has chosen to share it with us all.”

Eric Bailey, Accessibility Advocate

“User research in accessibility is non-negotiable for actually meeting users’ needs, and this book is a critical piece in the puzzle of actually doing and integrating that research into accessibility work day to day.”

Devon Pershing, Author of The Accessibility Operations Guidebook

“Our decisions as developers and designers are often based on recommendations, assumptions, and biases. Usually, this doesn’t work, because checking off lists or working solely from our own perspective can never truly represent the depth of human experience. Michele’s book provides you with the strategies you need to conduct UX research with diverse groups of people, challenge your assumptions, and create truly great products.”

Manuel Matuzović, Author of the Web Accessibility Cookbook

“This book is a vital resource on inclusive research. Michele Williams expertly breaks down key concepts, guiding readers through disability models, language, and etiquette. A strong focus on real-world application equips readers to conduct impactful, inclusive research sessions. By emphasizing diverse perspectives and proactive inclusion, the book makes a compelling case for accessibility as a core principle rather than an afterthought. It is a must-read for researchers, product-makers, and advocates!”

Anna E. Cook, Accessibility and Inclusive Design Specialist

Technical Details

ISBN: 978-3-910835-03-0 (print)
Quality hardcover, stitched binding, ribbon page marker.
Free worldwide airmail shipping from Germany starting in August 2025.
eBook available for download as PDF, ePUB, and Amazon Kindle later this summer.
Pre-order the book.

Community Matters ❤️

Producing a book takes quite a bit of time, and we couldn’t pull it off without the support of our wonderful community. A huge shout-out to Smashing Members for the kind, ongoing support. The eBook is and always will be free for Smashing Members as soon as it’s out. Plus, Members get a friendly discount when purchasing their printed copy. Just sayin’! ;-)

More Smashing Books & Goodies

Promoting best practices and providing you with practical tips to master your daily coding and design challenges has always been (and will be) at the core of everything we do at Smashing.

In the past few years, we were very lucky to have worked together with some talented, caring people from the web community to publish their wealth of experience as printed books that stand the test of time. Addy, Heather, and Steven are three of these people. Have you checked out their books already?

Success at Scale

A deep dive into how production sites of different sizes tackle performance, accessibility, capabilities, and developer experience at scale.

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Understanding Privacy

Everything you need to know to put your users first and make a better web.

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Touch Design for Mobile Interfaces

Learn how touchscreen devices really work — and how people really use them.

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